Think Big: Full-Blown Franchise Has Phones Ringing Off the Hook

Indiana Roto-Rooter rebuilds franchise by establishing relationships and providing new services for commercial clients.
Think Big: Full-Blown Franchise Has Phones Ringing Off the Hook
Christman Enterprises/Roto-Rooter employees Brad Carmichael, left, and Scott Wisley use a Mongoose trailer jetter to clean a storm drain in Bloomington, Ind.

In 2003, Robert Christman purchased the Roto-Rooter franchise in Bloomington, Ind. In the first two years he went from an IBM electric typewriter to computers and accounting software and tripled his staff from two to six employees. Christman says he had faith the business would...

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