Embracing a successful franchise gives you the systems and support that allow for growth
Running a plumbing business can be hard and thankless work. It’s not easy, and sometimes business owners can get stuck in the rut of the job and stop growing as a person. They become over-burdened from the challenges they face day after day.
Burnout is real. Combatting it requires the ability to delegate and to prioritize your time. This can be especially difficult if you’re still running a “man in the van” company and are tied to the business 24/7. Having to take service calls at all hours of the day and night leaves you little time to build the business infrastructure necessary to grow. This is where franchising can be a possible solution.
The importance of business systems
Adopting good back-office systems can help prevent burnout and keep you enthusiastic and focused on the task of growing your company.
A pilot can fly a multi-million-dollar airplane by the instruments. With strong back-office systems, a business owner can do the same for their company. There is no need to create them from scratch, though. A successful franchise can provide access to important back-office systems that work right out of the box.
Being able to run your company by the numbers and not by the seat of your pants can reduce burnout because you’re able to fix problems as they occur. To do that, it’s important use back-office systems that feed you accurate real-time information: How many times did the phone ring? How many calls resulted in a knock on the door? How many jobs did you complete?
Those are all different numbers, but when you combine them together and get a ratio, it becomes a metric. That’s how your create benchmarks and when you’re not in alignment with them, a franchise system can help make adjustments to get you there.
Celebrate your successes
Having something you’re trying to achieve will reduce burnout because you’re working toward a goal. You don’t really celebrate your successes as much if you’re not paying attention to the numbers. If you have the systems in place to understand that information, you’re able to lift team members up when they hit their targets.
Build a team
A business owner needs to be able to build a team and raise people to a responsibility level to take over tasks the owner doesn’t like to do. Figure out what tasks you excel at and enjoy doing. Then you can focus on those tasks while allowing other people to take over some of the mundane or tedious tasks you don’t enjoy.
Use management training to cultivate employees who have potential and ability. Create an environment where they want to excel and grow. Having a culture that rewards people for learning creates an environment where people are willing to learn.
Friends to lean on …
Being able to re-evaluate and rejuvenate yourself on a regular basis is important. It’s important to be part of a network where you have other business owners to visit with and access to a team of people with a strong desire to help you reach your goals.
Know when to get out
When burnout truly can’t be overcome, it’s time to sell your company. You will need to have put a strategy in place to maximize the value of your business long before that moment, though. You’ll also want to have solid back-office systems to provide accurate information to show a potential buyer what your company is worth. This is where joining a franchise, which offers both brand recognition and strong administrative support, can pay off.
About the Author
Jeff Moody is president of bluefrog Plumbing + Drain, one of the fastest-growing plumbing franchises in the U.S.