Continuing Education: On-the-Job Training Breeds Savvy Workers

Constant learning helps a North Carolina franchisee run a profitable business and develop highly capable field technicians.
Continuing Education: On-the-Job Training Breeds Savvy Workers
Plumbers Steve Glenn (left), Chris Lyon (center) and Rick Brown use a Harben trailer-mounted waterjetter to clean a sewer main. (Photography by Tracey Washburn)

Think of Steve Harmon as MacGyver with a drain-cleaning machine instead of, say, a paper clip and duct tape. Like MacGyver, the TV secret agent and troubleshooter, Harmon thrives on a challenge – jobs that stump others or that they won’t even tackle.

He credits great mentors...

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