Learn how employee input on equipment purchases and job development helps this team build a reputable portfolio and increase calls from contractors and engineering firms to solve their problems.

Benji Grimes joined Drain Surgeons in Arnold, Mo., with a business degree and experience in construction and real estate development, but he was a beginner in drain cleaning and sewer inspection. His immediate focus became learning all aspects of the industry so he could manage the company his parents, Herman and Connie Grimes, purchased in 2010.

"It was important for us to get that perspective from our employees who had been around in the industry, who had a career in the business," Benji Grimes says. "It made sense for us to get their judgment as to what would be right for our company."

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