Don’t Take Customer Trust For Granted

A newspaper columnist recounts the visit he had from a plumber, putting some perspective on the issue of trust

Don’t Take Customer Trust For Granted

Chris Gonzales of bluefrog Plumbing + Drain in Portage, Indiana. (Photo by Jerry Davich)

Chris Gonzales operates a bluefrog Plumbing + Drain franchise in Portage, Indiana. Recently he found himself at the home of Jerry Davich performing a fairly routine job — replacing a bathroom shower.

Davich also happens to be a columnist for the Chicago Tribune, and a comment by...

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