Serving the Veterans

Nebraska contractor takes pride in helping housing complex for veterans resolve plumbing issues.

Serving the Veterans

Bradd Conn, master plumber and owner of American Rooter Plumbing, uses a Spartan Tool 740 Water Jet to unclog a sewer line for a client in Omaha, Nebraska. (Photography by Matt Ryerson)

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Every successful company looks back on one significant project or another with extra pride. Such experiences not only make money, they bring satisfaction to company owners because of how well a crew performed or how effectively a community was served. Of such are good memories made.

For American Rooter Plumbing, based in Omaha, Nebraska, a particularly memorable success involved clearing clogged lines in a housing complex for American veterans. The facility is located in Norfolk, a retail community of 25,000 people in northeast Nebraska, some 110 miles northwest of Omaha. One of four centers operated by the Nebraska Department of Veterans’ Affairs, it is a nursing home and rehabilitation center for 150 vets.

In early 2017, the center experienced drain problems. In one area of the complex, lines were being snaked repeatedly every day. After American Rooter Plumbing was called, Bradd Conn, the company owner, examined the drains with an inspection camera, found obstructions, and hydrojetted the clogged line. One year later, that line has not required additional cleaning.

Conn used his company’s RIDGID KJ-3100 portable jetter with 3,000 psi working pressure, along with a Spartan Tool 740 hybrid jetter that produces 4,000 psi, and five pipeline inspection cameras.

“Every sewer or drain cleaning job begins with camera work,” Conn says. “Every time we go to a main drain, we want to be able to leave the property with the drain fully open. Also, we want to educate our customers about what’s going on with their lines. With the cameras, we can show them.”

Portable RIDGID SeeSnake rM200 cameras are also assigned to each truck and operator.

However, in another wing of the housing complex, a more severe blockage was found. Residents in that wing were moved, and Conn subcontracted out hydroexcavation work to uncover a bad line. It was buried 7 feet below a hallway floor. Eventually, 20 feet of line was exposed and replaced. In yet another area of the facility, a second obstructed drainline was discovered. Once again, Conn brought in a hydroexcavation crew, this time removing 8 feet of soil so he could replace 6 feet of collapsed and clogged drainpipe.

For pipe bursting work, the company uses HammerHead Trenchless equipment.

“We stayed out there and worked endlessly,” Conn recalls. Hallways were covered with plywood and kept as clean as possible. He was especially gratified that the work was completed without interrupting services in other wings of the facility. “That was my proudest moment on a job. We were proud because we had been able to help out our veterans.”


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