Plumbing Medic Inc., located in Gilbert, Arizona, is a locally owned and operated plumbing company specializing in all major and minor issues for residential and commercial plumbing. They pride themselves on high-level customer service, the quality of their products, and the ethical standards of both their services and employees.

Plumbing Medic started researching GPS tracking because they needed to know the current location of their vehicles. “Our vehicles carry expensive equipment and parts, so it is important for us to know their whereabouts at all times,” says Tami Gurka, dispatcher for Plumbing Medic.

Another reason that Plumbing Medic started looking into GPS tracking was to improve time management and accountability of their mobile workforce. Since their drivers are spread out all over the Phoenix metropolitan area, they had no way to know what they were doing in between jobs. The last big challenge that Plumbing Medic was looking to solve with a GPS tracking solution was eliminating fuel card fraud. They needed a way to monitor fuel usage, when and where their technicians were filling up on fuel, and how many miles were driven to ensure all purchases were legitimate.

With the use of GPS Insight’s Vehicle & Asset Tracking Solution, Plumbing Medic now can see where their technicians are and how long it will take them to get to the next job site with access to the real-time mapping and ETA features. Having the ability to locate any vehicle’s location in real-time has provided better visibility over expensive equipment and parts in the field. To raise employee accountability, Plumbing Medic uses the solution to prevent unauthorized usage of company vehicles by receiving odd hours alerts.

By using GPS tracking to identify and correct this behavior, plumbing fleets are able to hold employees accountable and ensure company vehicles are only used for business purposes.

Another challenge Plumbing Medic was able to solve with GPS Insight was eliminating fuel card fraud. By integrating their WEX fuel card data into GPS Insight’s platform, Plumbing Medic can easily monitor all fuel card purchases. Through this integration, Plumbing Medic is able to view GPS Insight’s fuel card transaction reports to make sure fuel purchased and miles driven match up to ensure all purchases are valid.

Along with solving their original business challenges, Plumbing Medic also uses GPS Insight to make dispatching simple by eliminating time that would have been spent on the phone trying to figure out technicians’ current locations.

“On average, I would make 150 calls per day and now I make virtually no calls because most communication is done through GPS Insight,” says Gurka.

For more on information on Plumbing Medic’s success with GPS Insight, visit www.gpsinsight.com/project/plumbing-medic.