Case Studies - August 2019

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Automated follow-up system facilitates growth for third-generation service business

Problem:  Rich and Caleb Martinez, father-son team and owners of Leonard & Sons Building Service, an Algonquin, Illinois-based third-generation service business, reached the point where they wanted to grow their business but didn’t have time to go after more opportunities or take on more work individually. They decided to approach growth differently by turning existing high-dollar open estimates into closed jobs and freeing themselves from administrative sales tasks so they could focus on work they could charge a premium for. Having tried manual follow-up methods and large, complicated business automation software systems, nothing seemed to be affordable and effective.

Solution: The Martinezes decided to give Closing Commander a try because it fit with their budget and requirements, as it was easy to add the simple step to their in-field sales process. It was also easy to monitor the email opens, clicks and replies. Their customers appreciated the consistent communication, which made them seem like a much bigger, more polished company with world-class customer service.

Result: In the first seven months, Closing Commander helped lead the company to over a $250,000 of additional business. “It’s a big timesaver because the system allows us to focus on new opportunities coming in while it keeps in contact with estimates already sent out,” Rich Martinez says. 833-257-2637; www.closingcommander.com.


Tracking program helps company save on overtime and fuel costs

Problem: Rub-A-Dub Plumbing offers plumbing and septic services throughout East Texas. The company was having a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed, as each technician averaged 15 hours’ overtime each week. Also, since they couldn’t effectively dispatch techs to customer sites, they took inefficient routes and unnecessary stops throughout the day, resulting in high fuel costs.

Solution: GPS Insight keyed in on these challenges and delivered a solution designed to decrease overtime costs, reduce fuel costs and increase driver accountability.

Result: After implementing GPS Insight, Rub-A-Dub Plumbing’s average time worked of 55 hours per week per technician dropped to 47 hours, equating to an 18% decrease in overtime hours claimed in the first month. Because of the integration between ServiceTitan and GPS Insight, they can verify if a tech clocked out at the last job or at home. They were also able to decrease fuel costs and save over $400 on their fuel bill alone in the first month by putting an end to unnecessary stops made by the drivers and reducing overall miles driven. “GPS Insight has given us the ability to reduce costs, which put a few precious points back to the bottom line,” says Ginny Rivers, administrative manager, Rub-A-Dub Plumbing. “Everyone needs that!” 866-477-4321; www.gpsinsight.com.



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