Plumbing Contractor Finds a New Way to Run the Company

Building customer trust and embracing innovative technology lay a foundation for success.

Plumbing Contractor Finds a New Way to Run the Company

Robert Werner, plumbing technician, gets his tools out of the van to work on changing a water heater at a residence in Toledo, Ohio.

Joel George never hesitates when the opportunity arises to try something new. The founder of Drain Doctor plumbing and drain cleaning services in Toledo, Ohio, has an entrepreneur’s risk-taking instincts.

But he also has an overriding sense of loyalty to customers that sometimes...

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