Customer-First Approach Drives Plumbing Company’s Growth

Great customer service, effective social media is a potent combo for Montana plumbing firm.

Customer-First Approach Drives Plumbing Company’s Growth

  Paige and Raun Grover started Modern Plumbing & Heating in Kalispell, Montana, in 2016 and now have five employees doing primarily residential and commercial service and repair. The company serves about a 30-mile radius around Kalispell.

During a service call earlier this year, Nick Caron — a technician at Modern Plumbing & Heating in Kalispell, Montana — determined the leaking dishwasher he was trying to fix was beyond repair. So he told the customer she’d have to buy a new appliance.

But in an...

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