You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true of individuals, but it’s also true of companies. A single mistake — when it’s made in public — can eradicate the goodwill people have toward your company and...
Restoring Customer Faith Is No Easy Task
A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.
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