What Should Your Customer Service Representative Know?

Six current and former plumbing-heating-cooling contractors offer their insights.

May 18, 2016

Filed Under

Small Business Plumbing Employee Training/Education Plumbing-Heating-Cooling Contractors Association (PHCC) Customer Service

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What Should Your Customer Service Representative Know? — Dan Callies, Oak Creek Plumbing.

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What are the most important qualities your customer service representative (CSR) should possess? Is it a smile that radiates through the phone? Empathy? Professionalism?

The Plumbing-Heating-Cooling Contractors – National Association Educational Foundation asked six current and former plumbing-heating-cooling contractors for their opinions.

Here’s what they had to say:

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