What Should Your Customer Service Representative Know?

Six current and former plumbing-heating-cooling contractors offer their insights.
What Should Your Customer Service Representative Know?
Dan Callies, Oak Creek Plumbing.

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What are the most important qualities your customer service representative (CSR) should possess? Is it a smile that radiates through the phone? Empathy? Professionalism?

The Plumbing-Heating-Cooling Contractors – National Association Educational Foundation asked six current and former plumbing-heating-cooling contractors for their opinions.

Here’s what they had to say:



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