Talent and Training Combo Drives Plumber’s Service Approach

From standard plumbing fixes to natural gas line work, Ranshaw Plumbing & Heating makes sure its customers are getting the best possible service by keeping its skilled technicians highly trained

Talent and Training Combo Drives Plumber’s Service Approach

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Ranshaw Plumbing & Heating in its slogan says that it can provide service “faster than a New York minute.” Not literally, of course, New York City traffic being what it is, but the Queens-based company’s service trucks arrive speedily in any event.

But how promptly a service truck arrives at a customer’s home or business isn’t everything to Ranshaw owner Rick Bonelli. Efficiently and effectively completing a call is the real bottom line.

“Addressing a customer’s needs in a timely way is as important to us as completing it correctly. We believe we excel at both,” Bonelli says.

That excellence comes from blending personal ability and training. That is, hire capable people first and then properly teach them the standards of the shop. To accomplish that, Ranshaw Plumbing & Heating trains its technicians in-house as well as sends them to factory training sessions done by manufacturers. 

That approach works well with heating repairs, which can sometimes be trickier than plumbing fixes, mostly because of electrical and mechanical factors and equipment requirements. Some of the most challenging service work — and probably most consequential if it is performed incorrectly — involves natural gas. Leaked gas can accumulate and explode or threaten suffocation. Yet some states are relatively lenient about regulating work on natural gas lines. That is not the case in New York City. Ranshaw master plumbers are trained and certified under the state’s Task 87 legislation to inspect and repair natural gas lines. The law took effect in 2019 and requires the work be done by licensed master plumbers and their assistants. 

Having the license is not all of it. A qualifying plumber must also complete a seven-hour course on natural gas repair and pass both written and practical exams. Only then is the plumber authorized to proceed with the work, coordinating with property owner, the Department of Buildings and the utility company.

“New York City is very strict with licenses for natural gas work,” says Anthony Carnazza, Ranshaw’s marketing and customer service director. “Our techs are well-trained and up to date with their licensing.”

Read more about Ranshaw Plumbing & Heating in the February 2021 issue of Plumber magazine.


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