Prepare Employees to Make a Good First Impression

Train your employees thoroughly on how you want your company represented via email and over the phone
Prepare Employees to Make a Good First Impression
Pay attention to how you're communicating through email. There is no tone and inflection to typed words, so they can commonly be misconstrued.

“You will never get a second chance to make a first impression.”

That famous quote attributed to Will Rogers is why the people you hire to answer your phones and talk to your customers are so important. You want every person who calls your company to have a wonderful...

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