Teach Service Plumbers to Think Before They Act

The author recounts a story from earlier in his plumbing career that provides some good lessons on how to approach a service call

About 10 years ago, I went on a service call to unclog a main drain. The customer explained that her system was running slow, it had been running slow since she moved in, and she thought it had just needed to be cleaned out.

I ran the sewer machine in through the cleanout in the...

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