Adopting a 9/80 work schedule could boost productivity, attract and retain workers, and better meet customer service expectations.
Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects
Workers are burning out at record levels, but it doesn’t have to be that way
If you’ve decided it’s time to move on from your company, be sure you’re not making any of these miscues that can affect how much value you get out of a sale
Rick Hedge has long operated according to a key business lesson learned from his father — reinvest profits into new equipment
The most important role of a safety coordinator is communicating protocols to the rest of the company.
Now is the time to make plans in case an economic downturn is coming down the road
Your workers have the legal right to compare their hourly pay. Be prepared if they think you're being unfair and start asking questions.
There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.