Florida plumbing contractor puts focus on customers and employees and earns a reputation that keeps the company growing

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business

Teaching staff why you do things the way you do will help them better learn the job and the business

A key element of your company’s profitability is its pricing structure. If you’ve long been focused on time and materials but are thinking about transitioning to flat-rate pricing, you undoubtedly have a lot of questions. Here are some answers.

Getting better at navigating difficult conversations with employees makes you a better leader

Managers can adopt strategies to bring out the best in their quieter crew members

You’ve all heard the groans when announcing everyone needs to gather in the conference room. But well-planned staff meetings will make your business better.

Gaining a person’s business ultimately means earning their trust, and there is no better way to do that than tapping into the brain’s affinity for processing information visually

Relationships are a key to long-term business growth, but good ones don’t magically happen so it’s important to be mindful about how you go about cultivating them

Companies should be built around rational, financially focused decisions and the personal relationships that also arise in the business world can sometimes be at odds with that. But it’s possible to appease both ends of the spectrum.