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Stories About
Customer Service
Tips to Improve the Customer Experience
Content
January 19, 2017
The key to repeat business is not any one thing. You must look at the big picture and improve the customer experience.
Do You Need to Invest in a Chip Card Terminal?
Content
January 18, 2017
There are big benefits to accepting credit cards, especially the new chip cards that are more secure.
Annual Surveys Name Top Performing Nexstar Member Companies
Content
December 27, 2016
The Trick to Getting Reviews From Customers
Content
November 30, 2016
A good online review can give you an edge over competitors who don’t have any reviews at all.
Do You Have a Fall Plumbing Checklist?
Content
November 21, 2016
You’ve probably started thinking about preparing your equipment for colder temps, but how do you help homeowners avoid frozen pipes?
Trust, Communication Help Drain Cleaners Handle Emotional Customers
Content
November 17, 2016
Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.
Sell the Problem You Solve, Not the Product
Blogs
November 09, 2016
Customers aren't impressed by the latest new tool. They simply want to know how you can solve their problem.
Restoring Customer Faith Is No Easy Task
Content
November 02, 2016
A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.
Adding Remote Payment to Your Business
Content
October 24, 2016
Customers often enjoy the convenience of credit or debit. Here’s what you need to know if you’re thinking about offering that option away from the home office.
For 5-Star Results, Be SMART About Your Service
Content
August 22, 2016
Setting specific goals can keep your customers smiling and your plumbing business booming.
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