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Customer Service
Build Your Client Base in a Crowded Marketplace
Content
February 24, 2015
Good relationships and top-notch customer service will win you clients and keep them coming back again and again
6 Ways to Fix Your Lousy Marketing Plan
Content
January 08, 2015
Savvy customers won’t fall for your old-school advertising tactics. It’s time to embrace change.
Bookkeeping Bliss: 6 Top-Rated Accounting Apps for Plumbers
Content
December 15, 2014
These easy-to-use accounting software programs will keep you on track year-round. Take a peek, and figure out which one fits your company best.
Do You Know How To Price a Job?
Content
December 08, 2014
Customers will cringe at your price. That’s their problem, not yours. Move on and learn how to price jobs appropriately to make a profit.
Client Clash: How Do You Deliver Bad News to Customers?
Content
November 26, 2014
Anticipate. Communicate. Repeat. Learn how to prevent all-out battles from customer conflict.
Free Publicity: 10 Secrets to Building Your Customer List
Content
October 23, 2014
Stop waiting for customers to come to you. Get out there and find them!
Top Tips for Protecting Your Plumbing Business
Content
October 21, 2014
We look at how these basic practices can help keep your plumbing business afloat. Hint: Don’t use subcontractors on service calls.
Great Expectations: 3 Ways to Attract Repeat Customers
Content
October 09, 2014
A fellow plumbing contractor shares suggestions for a client-centered approach to running a business: “If you take care of your customers, they’ll take care of you.”
5 Ways to Keep Plumbing Technicians Busy During Slow Season
Content
October 09, 2014
Whether you operate in a tourist town or provide plumbing services in the snow-rich mountains, staying busy year-round isn’t a guarantee. Learn how to keep technicians busy.
3 Reasons Business Websites Suck
Content
September 29, 2014
If you’re still rocking a mullet, that’s great, but don’t let an outdated website kill your business. Do the Google gods know you, and your website, exist?
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