Thirteen Rock-Solid Ways to Keep Your Customers Coming Back

Back to the E-Newsletter Archive Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter.

09.15.2025

Residential and commercial plumbing news for industry leading contractors, franchisees and supply houses

Growing a Healthy Customer Base Through Relationship Building

When Matt Black took on a DRYmedic Restoration Services franchise, he knew he would have to build up a customer base for it. His other company — a Benjamin Franklin Plumbing franchise — would be somewhat helpful, but it still would be a whole new ballgame. Read more

No Sink Clog Is Too Tough a Challenge for the Kinetic Water Ram

Dimitri Stefanopoulos talks about how his Kinetic Water Ram is a game changer for the facilities management of the New York Public School System. View video

Sponsored by: General Pipe Cleaners

Smart Business: Thirteen Rock-Solid Ways to Keep Your Customers Coming Back

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter. Read more

Plumber Special: 10 gpm at 4,000 psi Trailer Jetter

The HotJet USA Business Package with jetter, locator, camera and portable jetter is available for $59,995 (+ f/t). Or just get the HotJet II Jetter for $49,995 (+ f/t). Call HotJet USA at 1-800-624-8186. Read more

Sponsored by: HotJet USA

Platform Now Offers AI Assist to Flat Rate Pricing Solutions

The New Flat Rate, a price generating software for home service contractors, recently announced a new platform engineered to deliver faster performance, improved efficiency and greater scalability through the power of artificial intelligence. Read more

“Positive reviews can be powerful in convincing potential customers to choose your business over others, and incentivizing reviews can help you generate more of them.”

From the article: Unlocking the Power of Lead Generation Companies