Back to the E-Newsletter Archive Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business.

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11.19.2025 Residential and commercial plumbing news for industry leading contractors, franchisees and supply houses

Job Site Photos Are Worth Thousands of Dollars Documentation is crucial to protecting your company’s bottom line. You cannot take too many pictures of sites, rental equipment, roads and driveways. Read more

How to Successfully Operate the Kinetic Water Ram This instructional video shows how to use General Pipe Cleaners' Kinetic Water Ram to clear clogged sinks, tubs, and small drains quickly and safely. View video Sponsored by: General Pipe Cleaners

Industry Insider: Why Sales Is Just Good Service in the Trades Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business. Read more

Sheldon Shapiro Named to the PHCC Educational Foundation Board of Governors in Memoriam Shapiro was always “generous with his time, resources and spirit,” according to industry educator and friend Kirk Alter. By naming Shapiro to the Board of Governors, “we are doing more than recognizing his success, we are honoring his spirit." Read more

Product News: Oatey, NIBCO and Legend Discover cutting-edge products, technologies and solutions shaping the industry. Read more

“Guys just like to dig. We have to make sure they are also thinking about documenting everything too. That’s a big piece of it.” From the article: Plumbing Company Digs Deep to Lead Omaha’s Water Future

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