Keeping Plumbers and Dispatchers on the Same Page

Back to the E-Newsletter Archive When the connection between the office and the field breaks down, it doesn’t just lead to internal frustration; it can ultimately hurt your revenue. In an industry where speed and reliability dictate reputation, it’s crucial that your staff remains on the same page to create the best results.

07.06.2026

Residential and commercial plumbing news for industry leading contractors, franchisees and supply houses

Keeping Plumbers and Dispatchers on the Same Page

When the connection between the office and the field breaks down, it doesn’t just lead to internal frustration; it can ultimately hurt your revenue. In an industry where speed and reliability dictate reputation, it’s crucial that your staff remains on the same page to create the best results. Read more

Revolutionize Drain Cleaning with the ClogChopper

Rip through tough stoppages with the unique ClogChopper multifunction cutting tools from General Pipe Cleaners. View video

Sponsored by: General Pipe Cleaners

Product News: ENPRESS, Kinetico, REHAU and Watts

Here are the latest product offerings for the plumbing industry. Read more

Unveiling July: Dive Into Our Latest Issue!

The July issue of Plumber is out, featuring Potomac Plumbing of Cumberland, Maryland. Not everyone believes that bigger is better. Owner Stephen Sensabaugh is one such person. “We have five employees,” he says. “That’s it, and that’s the way I want it. By staying small we’re not overwhelmed, which allows us to concentrate more on customer satisfaction.” Watch preview

“I think by not offering even the option for bilingual answering, you're essentially putting a ‘Closed’ sign on one of the fastest-growing homeowner segments in the country.”

From the article: Why Bilingual 24/7 Call Answering is Good for Business