Examining the 60/40 Problem in Service Work

Back to the E-Newsletter Archive Many service company owners have the same blind spot. They hire technicians, set a billing rate, stay busy, and wonder why the margins never show up. The answer is almost always the same: They've never truly reckoned with the 60/40 problem.

07.08.2026

Residential and commercial plumbing news for industry leading contractors, franchisees and supply houses

Examining the 60/40 Problem in Service Work

Many service company owners have the same blind spot. They hire technicians, set a billing rate, stay busy, and wonder why the margins never show up. The answer is almost always the same: They've never truly reckoned with the 60/40 problem. Read more

The Portable Sewerooter T-4 Easily Clears Drainlines Up to 100 Feet Long

The Sewerooter T-4 does a better job of clearing inside drainlines with 9/16-inch Flexicore cable, which has more torque than traditional 1/2-inch cables. View video

Sponsored by: General Pipe Cleaners

News About Milwaukee Tool, Watts, CUES and More

A roundup of recent industry news for plumbing professionals. Read more

Case Studies: Residential Plumbing, Water Quality and Conditioning

Water conditioner resolves scale buildup issue. Read more

“Strong communication creates trust. Technicians are far more likely to remain flexible during difficult days when they believe the office understands what they are dealing with in the field.”

From the article: How Dispatchers Can Reduce Technician Burnout