Business/Marketing/Sales

"The worst customer service experience ever! The plumber arrived an hour late for the appointment and was surly. Stay away!!!” “If you are...

The road map for selling a small business can be tricky to follow. And reaching your next destination — whether it’s a...

For plumbers, especially those in bigger markets, there’s no shortage of competition. Sometimes customers have literally thousands of plumbing companies to choose...

We often spend more time with our work family than our real family. I use the word “family” because we end up...

Has this ever happened to you: You go to a prospect’s home to look at a potential job. During the conversation, the...

Running a business is hard work. It takes time, money and more time to keep it going successfully. Along the way, you...

Traditionally when you think of the word dinosaur, you think of a large reptile, unwieldy in size, outmoded, and unable to adapt...

You completed your latest plumbing project on time, sent an invoice to your demanding client, and are eagerly awaiting payment … and...

Our ever-evolving company is in the process of changing back-office software. In plumbing, the software-as-a-service all-inclusive options have officially taken over. The...

A business’ website is everything from a 24/7 customer support center to a sales and marketing tool. Websites make a company discoverable...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

Getting enough funds together to afford all the equipment and trucks you need to start or grow your business can be nearly...

The website www.manta.com conducted a survey of 1,960 small-business owners in 2017, and 34 percent of those surveyed said they don’t have...

This is not an article about political prognostication, nor economic speculation. Rather, it’s about ensuring that your business is prepared for all...

What if there was a silent, ever-present way to inspire and motivate your team, keep them on track and aligned with your...

One of the biggest decisions for any service plumber these days is flat-rate pricing versus time-and-materials (T&M) pricing. There are strong arguments...

If you’re grateful but don’t take the time to tell anyone, does it count? Maybe, but it’s a bit like clapping with...