Any business providing technical service to individual customers must constantly train employees in two areas: current technology and customer skills. The Sunny...
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Online Exclusives
Is Retrofitting Right for Your Sewage Lift Station?
If you are frequently taking emergency calls regarding pump clogs at lift stations — week after week — it might be time...
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Septic System Troubleshooting: Water Softener Use and Garbage Disposals
From a septic system troubleshooting standpoint, an important conversation to have with the homeowner focuses on two major water-using devices that can...
Online Exclusives
Need to Hire Drain Cleaners and Plumbers? Start Here
Hiring a new employee can be grueling but writing the job description doesn't have to be. The job description will be the...
Online Exclusives
A Tutorial on Google Local Services
If you’ve been paying attention to your online presence and SEO efforts, you already know that pay-to-play is the future. Yes, having...
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Prepackaged Grinder Manholes for Retrofitting Problem Pump Stations
The Muffin Monster Manhole is a prefabricated sewer manhole with a sewage grinder that is fully assembled and ready to install. This fiberglass manhole is...
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5 Things to Avoid When Selling Customers on Your Services
As a plumbing business you define your work as plumbing work, but the truth is that it’s more. To get more plumbing...
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MyTana News From WWETT 2018
Thank you to everyone who came out to see MyTana at the WWETT Show. We had a great time. If you couldn't...
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Plumber Industry News: March 6, 2018
Entry 422939Uponor hires senior managerUponor named Paul Jossart senior manager of operations for the company’s Hutchinson, Minnesota, expansion. He previously held operations...
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Preventing Clogged Pumps for Over 40 Years
The 30K and 40K Open Channel Muffin Monster sewage grinders have been providing peace of mind to sewage collections and treatment plant operators for over...
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Plumber Product News: March 5, 2018
RIDGID Press Booster pipe press toolThe Press Booster from RIDGID is used with Viega MegaPress XL jaws and rings and allows for...
Online Exclusives
10 Phrases to Avoid When Dealing With Customers
Busy plumbers may wish they could take back something they said in the heat of the moment or because it seemed like...
Editorial
With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five Years
Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached...
Editorial
Keep the Customers Calling
Can you believe we’re at the end of the first quarter of 2018? This year is flying by, and if you aren’t...
Editorial
FLIR Systems Lowepro Camera Is a Game-Changer for Washington Plumber
When Dave Banghart arrived at a five-story-tall apartment complex last summer to help a maintenance worker find what he called an “elusive”...















