Featured Content

There’s a case to be made for keeping your service offerings focused. Doing a few things extremely well and not falling victim...

There are countless family-run operations in this industry. Take the Larson family. Larry and Chrystalla Larson founded what is now known as C&L...

Managing a fleet of trucks and staying on top of maintenance, scheduling, personnel and billing can be stressful. That’s why implementing a fleet...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor. Our customer...

Workplace conflicts are inevitable. In fact, a survey conducted by the American Management Association found that managers spend almost a quarter of...

In this industry there is oftentimes a push for diversification. A desire to be a one-stop shop and be equipped to handle...

No two businesses are exactly alike, and yet there are a few things that every business needs in order to function. At...

A recent incident in Florida provides some education that you can pass on to customers: Plumbing can explode in a lightning storm. A-1...

It may sound too good to be true, but there’s actually an easy way for managers to become more productive as well...

There are a few different ways to go about determining when a piece of equipment needs to be replaced. It doesn’t have...

A retired master plumber in Texas who developed a following for his massive collection of toilet seat art has died.Entry 422244For nearly...

When Chris Carlin added video inspection to his company’s lineup in 1996, it was an add-on service that cost extra for drain...

Since publishing this article on flat-rate pricing, I’ve regularly received emails asking for recommendations and advice. Hidden in these emails is the same plea: “Help,...

While working on plumbing projects in Arizona last month, Randy Lorge encountered conditions as bad as anything he’s ever seen — that...

With the company profile Plumber magazine features each month, we capture the work that contractors do through both words and pictures. When photographers accompany contractors...

Lugging large water heaters up and down stairs used to be a strenuous job that put technicians at George Morlan Plumbing Supply...

Anyone who’s in the workplace long enough eventually runs into a slacker. You know the type — that one colleague who is...

What do you need to start a business? Three simple things: know your product better than anyone, know your customer, and have...

An excellent service plumber needs to meet a long list of requirements: Clean driving record, no criminal background, ability to pass a...