Education/Training

Make sure customers understand what they’re paying you for. It goes well beyond the cost of materials.

It’s much easier than you think, and this step-by-step plan will get you started

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

Every plumber needs to think of themselves as a provider of clean and safe drinking water and not just someone who fixes pipes.

There are certain questions that come up time and again from clients, and handling them in the right way can build customer loyalty

Opportunities at the 2018 show in January include free seminars, professional certifications and continuing education courses

The upcoming Community Plumbing Challenge will be bringing some much-needed plumbing upgrades to a school in Indonesia

Appearing more likeable to customers is a skill that can be honed. Here’s how.

Veteran Wisconsin plumber has enough work to justify more employees, but finding the right people isn’t always easy

Apprenticeships are an important step in bringing in the next generation of plumbers.

Apprenticeship programs build a company’s workforce at a reasonable cost, while also educating the next generation.