Education/Training

One of the recurring points that I have made during troubleshooting discussions is the importance of communication with the homeowner regarding proper...

If you’ve tried to explain to customers how many gallons per day of water they consume and were met with a disbelieving...

Everyone is a potential client. That means it’s vital to build solid relationships with everyone from salespeople to homeowners to real estate...

Education. Legislative advocacy. Group discounts. All benefits of belonging to a state onsite/wastewater association, but they’re just a start. The list doesn’t...

There’s nothing insignificant about running a successful onsite system installation or septic pumping operation. You are aware of the day-to-day struggles associated...

The Wisconsin Onsite Water Recycling Association provides many continuing education opportunities for its members. For those who strive to excel in their...

I read a blog recently from a wastewater treatment plant operator that suggested homeowners do not need to worry about using household...

Unlike in the past, design practices vary widely between states. When I started 40 years ago, environment health specialists (then sanitarians) were...

A solid relationship and good communication with a homeowner are vital to proper system operation and maintenance. Client relationships are important in...

The number one decision that will make or break your CCTV inspection program is the operator who runs the equipment. The wrong...

A few years ago I was involved in a class where we visited several houses that had various media filters as a...

Our last safety column dealt with how small mistakes can lead to catastrophic events. As the column showed, there will be one death for...

We’re at the start of a new talent war. Ask any employer who is trying to recruit for any skilled trade and...

About half of the traffic accident deaths in the United Kingdom occur before an ambulance arrives. Having first aid available quicker could...

A colleague and I were called to a home years ago where sewage was backing up into the basement. We investigated the...

A 25-year-old Chicago sewer worker died on Sept. 18 after being swept away by heavy rainwater while working in a sewer pipe....

Negativity, gossip, chronic lateness, favoritism, micromanagement or a sense of entitlement pull businesses down. A clear system of accountability drives a business...