Inside the January 2021 Issue of Plumber
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Issue Archive
![Providing Excellent Customer Service Spurs Company’s Growth](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fcarrboroplumbing011.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=95e38ee789d1a47cffc5f1c1eb54346a)
Cover Story
North Carolina couple grows plumbing operation with hard work, dedication and treating customers with respect
![Software Program Aids Plumbing Company in Scheduling](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fpipe_works.jpg?crop=focalpoint&fit=crop&fp-x=0.335&fp-y=0.45&h=75&ixlib=php-1.1.0&q=75&w=75&s=0b904f9d5d0edcb0b961bceec5da004b)
On the Road
Automated customer-service software increases operational efficiencies for New Jersey contractor.
From the Editor
Right crew, right attitude will go a long way in accomplishing those difficult jobs you get called to.
![5 Powerful Phrases for Difficult Discussions](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fliz_uram.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=d1a57586b9842e52a14abd7c7cf8a33c)
Smart Business
Assertiveness doesn’t come naturally to everyone, but these tips will help you communicate like a leader.
![Built for Longevity](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2F535_assembly_line.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=14873a319c688ab586c10ffee7252c9d)
Manufacturer Q&A
RIDGID tools span multiple generations of plumbers and that carries over into manufacturing as well.
![Taking a Look at Some of the Cargo Vans Available](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Ftng_van.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=80874d31d6c0de12f16735827b657f73)
In the Shop
Space, riding comfort are some of the advantages of going with a cargo van vs box truck for some plumbing companies.
![Differences in Plumbing Codes Happens Often](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fexamplea.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3f1f35c9f72bfe7c21247bb08b18d02f)
Industry Insider
Plumbing codes are different, but that does not necessarily mean they are wrong
![Product Focus - January 2021](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fbosch_thermotechnology_greenstar.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=c25532e878d1c3759f3e48d12662d24f)
Product Focus
![Case Studies - January 2021](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Faquamotion_case_study.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=7c9e19fc1abd40fd8c404d6f60c8f6b2)
Case Studies
![Product News - January 2021](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fst_marketing_pro.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=a48237854d146e614a072fae3341b150)
Product News
![Product Spotlight - January 2021](https://cole-plumbermag.imgix.net/https%3A%2F%2Fwww.plumbermag.com%2Fuploads%2Fimages%2Fproduct_spotlight_lochinvar_commercial_heat_pumps.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3b997af877078ae927937d62963f3a50)
Product Spotlight
Industry News - January 2021
Industry News
Calendar - January 2021
Calendar