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With countless avenues available for people to communicate with your business, it can be challenging to keep up with all the messages and questions. But ignoring isn’t an option if you want to attract and retain customers.

The faucet manufacturer’s digital series ‘American Plumber Stories’ aims to promote the industry and aid workforce development efforts by highlighting the success stories of various plumbers across the country

Regular one-on-one talks with crewmembers creates a better work environment for everyone.

Virginia couple finds the right franchise opportunity in Mr. Rooter and has built a successful branch

Making subtle changes with your company with a new year can bring a level of freshness to your long-running business.

Spartan 100 cable machine keeps drains flowing — and revenue, too.

Chain knockers and cutters are powerful tools but need to be used correctly to avoid damaging pipe.

Taking a closer look at the sizing of the water distribution system.

For customers on septic systems, multiple plumbing issues can result in odors in buildings but the fix is usually straightforward

Mistakes on a job are never fun and can be costly, but as long as you learn from them, you’re moving in the right direction

The end of the year is a good time to assess where you stand with your profits and expenses and if there are any problems affecting your bottom line that can be remedied

If you’ve yet to incorporate much social media into your marketing strategy, here’s some advice on using it to get you started