Online Exclusives

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

While the truth can hurt, everyone benefits from honest feedback

Business owners need to monitor costs right now, and price adjustment is one way to do that. But be careful about how you approach it and don’t let it be your only strategy.

Successful companies learn to adapt to the times, and plumbing and drain cleaning companies are no exception

You may not have the resources to employ a safety supervisor, but no company can afford to ignore safety training

The Google algorithm has become better at recognizing images and tying them to your business and the services you provide. Since potential customers are more drawn to photos, it’s wise to take advantage.

Materials like PEX and PP-RCT — either on their own or in a hybrid system — provide numerous advantages for plumbing and mechanical piping systems

Good pipe connections begin with good pipe cuts. Here’s some advice to consider.

Create the future workplace culture you want instead of focusing on things you can’t control

Offering fixed-price septic maintenance contracts means productive and powerful equipment is key to profitability

The pressing technology is approved for use on U.S. Navy surface combatants

It’s not only for lifestyle influencers. Whether the objective is customer engagement or employee recruitment, some contractors have found Instagram to be a valuable tool.

Find out how a Florida plumber used a Gen-Eye camera inspection system to identify and retrieve a baseball bat from a clogged sewer line

A roundup of recent industry news exclusively for plumbing professionals

Here are the latest product offerings for the plumbing industry

If you need a skid steer on a certain job, is it best to rent, lease or buy? Consider these questions before making a decision.

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.

Good onboarding programs favor productivity over forms and formalities