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Sustainability is still an emerging business value, and many drain cleaning companies are developing plans while trying to get a sense of what others are doing. Find out how to plan your strategy.

A good online review can give you an edge over competitors who don’t have any reviews at all.

Apex Tool Group has appointed Ross Porter Jr. to its executive leadership team as senior vice president and president of its Global Power Tools…

While charitable causes are the focus, service clubs provide a win-win opportunity that could also be a benefit to your plumbing business.

Check out these tips to ensure your equipment keeps working when the temperature drops.

Launching your own plumbing business may require you to cast aside your fears.

Many homeowners go the traditional route when replacing a water heater because they’re not aware of other options. Teach them about the efficiency benefits of hybrid technology and you might gain a customer for life.

You’ve probably started thinking about preparing your equipment for colder temps, but how do you help homeowners avoid frozen pipes?

Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.

An annual review is an opportunity to build relationships and motivate your staff.

Free camera inspections for customers have played a role in the growth of Mr. Rooter's 2015 Franchisee of the Year.

You may be losing productivity time in ways you don't even realize, but there are ways to reverse that trend.

Plumbers looking to boost profits can benefit by staying on the forefront of the upgrades they can offer customers.

To mark the approaching America Recycles Day on Nov. 15, here’s how one manufacturer strives to reduce its environmental impact.

The Minnesota Utility Contractors Association (MUCA) is set to host its annual meeting on Thursday, Nov. 10, at the Mystic Lake Hotel in Prior…

Here are the latest product offerings for the plumbing industry.

Uponor named Dena Mayne vice president of offerings and marketing for Uponor North America. Mayne has 14 years of experience in marketing…

A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.

Plumbing code safety changes may create requirements that increase the cost of doing business, but being lax about safety may mean no business at all.

Be up-front about what tasks may be DIY jobs and customers won’t diminish the value of your work when they really need your expertise.