Jeff Matthews always has his customers’ best interests in sight, even when it seems to harm his company’s bottom line.
Like the time when the owner of Precision Plumbing & Contracting Services was called to plumb the toilet of a 92-year-old woman who couldn’t afford a much-needed overhaul of her house’s entire plumbing system. Matthews worked it out to save the woman some money.
He gently persuaded his elderly client and her daughter that replacing the malfunctioning toilet was the practical solution to the dilemma. “The plumbing was in awful condition. I could have said, ‘OK, let’s do it all now.’
