Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story.

Diversification is a common dream, but some companies find that when they need to serve customers in ways that are outside their typical offerings, bringing subcontractors into the fold is a better fit

These two companies serve as examples of the success you can find with your drain cleaning customers by making camera inspections a routine part of every job instead of an add-on service with extra cost

Improving a sales process can lead to better moral, happier customers and more business

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

Spirit and determination carry a young contractor across his home state to new opportunity

How you react to complaints could make the difference between keeping customers or losing them

Here is some advice on how to choose a Customer Relationship Management software option that best aligns with your business needs

Fair or not, customers apply different expectations for the kind of service they’ll receive from a business based solely on its size. No matter what size category you fall into, here’s how you can use those expectations to your advantage.