Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Technology increases profitability and operational efficiencies on many levels.

Service calls are the perfect opportunity to educate homeowners and build relationships

Using his general contracting skills, plumber builds business on promise of helping customers with whatever repair they might need.

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty

Remain relevant and add specific value for your customers by staying on top of significant trends driving the marketplace

Kansas City area plumber bounces back from medical scare to build a company from scratch focused on helping customers with any job.

Proactive measures like education can help minimize your emergency service calls this winter

With countless avenues available for people to communicate with your business, it can be challenging to keep up with all the messages and questions. But ignoring isn’t an option if you want to attract and retain customers.