Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency
If you’ve decided it’s time to move on from your company, be sure you’re not making any of these miscues that can affect how much value you get out of a sale
Customer communication can be tricky, particularly when you're an expert in your field
There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.
Jolly Plumbing maintains consistent work flow and avoids seasonal lulls thanks to the 1,000 customers it has on service agreements
Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.
Technology increases profitability and operational efficiencies on many levels.
Service calls are the perfect opportunity to educate homeowners and build relationships
Using his general contracting skills, plumber builds business on promise of helping customers with whatever repair they might need.
