Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect!

Here are the four reasons why you lose customers and what you can do about it

The author recounts a story from earlier in his plumbing career that provides some good lessons on how to approach a service call

Knowledge blindness could be hurting your team and business

Pull in additional revenue and customers by offering gift cards during the holiday season

Learn more about why some companies choose to expand their service offerings as much as possible

Having too much work is the best kind of problem to have, but those busy seasons require some effort and planning to keep customers happy

After withstanding the test of time, family-owned Kansas company stands poised for more growth — and eyes another 100 years in business.

Even if a customer’s complaint is largely unfounded, you have to tread carefully because of the power and visibility of an angry online review. Take some lessons from the author’s personal story.