Legendary musician Frank Zappa once said, “Without deviation from the norm, progress is not possible.” Given that the past year is sure to go down in history as a stark example of what it means to really deviate from the norm, a much-needed upside is knowing that advances in the plumbing industry have not slowed down.
Sherry Daniel, owner and CEO of Roto-Rooter of Savannah, Georgia, is one industry veteran aware of the growing trends that have continued to surge during the pandemic.
With 45 years in the industry, she offered some keen insights into what’s new. Asked for her list of the three


















