Business Strategy Articles

AI isn't a magical, one-size-fits-all tool so it's important to know how and when to use it for your specific purposes

An active social media presence can connect plumbing contractors with industry peers, new technology, customers and future employees

Not every project is worth the risk. Sometimes saying no can protect your schedule, profits, team, and reputation.

A thorough recordkeeping process is vital for service calls that require another trip

How to foster incremental innovation at work

Automated systems can help your back office staff better control all the moving parts of daily operations

You already create useful search content every day. The challenge is organizing it before it disappears into phones, texts and job notes.

When plumbing emergencies hit after hours, the business that answers live is usually the one that gets the job

A franchise might have the benefit of a corporate advertising spend, but there is much independent contractors can do to increase exposure at no cost

Scaling larger is a common goal of business owners, but it comes with headaches if you’re not willing to adapt your operational approach

New York contractor embraces tools like ServiceTitan and AI for after-hours calls, while still not losing the human touch customers appreciate

Annual Blue Collar Report finds that parents and Gen Z are increasingly rethinking college in favor of skilled trades, driven by AI concerns, rising education costs, and the appeal of business ownership

When your most experienced technician retires, the knowledge they take with them can disrupt the whole business unless you plan now to mentor and train the next generation

Jeremy Sar built his business by learning which suppliers and brands deliver the speed and service a fast-growing plumbing business needs