As I’m sitting down to write this month’s column, my smartphone is sitting next to me updating the 30-some apps I have on it. 

It’s a painfully long task to wait for, but it’s a necessity. It’s a “tool” that I use daily and I would be lost without it. Updating the apps and software on the phone make it so I can continue using it without issues.

Thinking of the plumbing industry, there are probably many items that need regular updates. Just a few of those things could be your office computers, tablets and phones (especially those the techs are using in the field), and software on the trucks and vans. 

It’s the 21st century, it seems as though everything needs to be updated. Here are three reasons why you need to make sure it is getting done.

1. USABILITY

The number one reason you need to make sure your software and equipment is getting updated regularly is to ensure you can continue to use it. 

Without doing regular updates, it could cause those devices — or the apps on them — to stop working. The last thing you’d want is a technician to be out in the field and not be able to access the billing software, or something else important.

This also pertains to any software on the company’s vehicles — like GPS. It’s something that is typically overlooked, but it helps your team accurately find the location of a job.  

2. SECURITY

Many of the updates hitting apps and devices are to boost security on them. There are new viruses and malware coming out daily and the software developers are constantly creating safety features to block them. 

Without updating, you could be opening yourself up to someone gaining access to your sensitive information and your customer’s information.

Can you imagine having to call a customer and tell them their credit card information was stolen from your computer system because you didn’t regularly update your computer or tablet. It would not be a good feeling at all and that customer could use confidence in working with you anymore. 

3. NEW FEATURES DEVELOPED

Installing updates may add new features and remove old ones that are no longer necessary. Technology is constantly changing, and updates offer the latest features and improvements.

For example, a billing app you’ve been using for years has been great, but it’s been lacking the option to share easily with the customer through email. A future update could include that option, or others to make your job easier. That, in turn, could be a great feature your company offers a customer and they like it and spread the word to others how tech savvy your team is. That’s a big benefit to your company.

SET UP A SCHEDULE

Most software and apps will alert you when there is an update, but if they don’t or you have notifications turned off, you can check any app or device and look for updates once a month through the settings. If you don’t know how to do that, check with who you bought the device or software from, or just ask someone who knows about technology. 

Enjoy this issue and remember, you don’t need a fancy app to check out our website, www.plumbermag.com!