Editorial Articles

They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and our customers. We’re in trouble.” “To say...

Do you remember the days when plumbing companies had three or four office workers typing quotes, managing inventory and keeping the books...

Whether it’s technicians giving customers “high-fives” after service calls, hiring a business coach, offering technicians online and virtual reality training or technician...

If you want inspiration of why you are in this industry and who you do it for, this issue is just for...

Jan. 16-18, 2024 2024 Mechanical Contractors Association of America Safety & Health Conference, Loews Ventana Canyon Resort, Tucson, Arizona. Visit www.mcaa.org/events/calendar/2024-safety-health-conference/-----Jan. 22 -...

Joseph Sullivan joins the PHCC Educational Foundation Board of GovernorsThe Plumbing-Heating-Cooling Contractors — National Association’s Educational Foundation has named Joseph Sullivan to the...

With constantly more stringent regulations and decarbonization goals on every priority list, the bar is continually rising on products that raise efficiency...

Superior Signal 5E FLEX battery-powered smoke blower Superior Signal’s new 5E FLEX battery-powered smoke blower is specifically designed for smoke testing building plumbing and...

School restrooms go high-tech with touch-free washbasinProblem: The Agnews Campus in the Santa Clara Unified School District serves 3,000 students in San Jose,...

In the highly competitive residential plumbing market, superior technical skills alone aren’t enough to guarantee success.Today, effective communication, customer relationship management, and...

Hoping to gain exposure, build goodwill and connect with a specific audience? (What small business isn’t?) Sponsoring a local event might be...

When Valerie McGinnis’ husband Mark unexpectedly died of a heart attack in January 2020 at age 60, she wasn’t sure what would...

The other day I was doing some cleaning out of boxes we still had from when we moved into our house five...

Adding leak detection to your list of services can be a lucrative move. Leaky pipes are a common occurrence, and homeowners are...

Nov. 9-11Service Edge Conference, Plano Event Center, Plano, Texas. Visit https://serviceedgeconference.com/Nov. 15-16South Florida Build Expo, Greater Fort Lauderdale/Broward County Convention Center. Visit https://buildexpousa.comDec. 6-7Charlotte Build...

Daniel Zrubak joins Rinnai Canada as general manager Daniel Zrubak has joined Rinnai America as its general manager, Rinnai Canada, and will join...

When converting a residence from a gas hot water heater to an electric model, the less renovation that’s required, the better. A....

True Position Tools cabinet plumbing jig True Position Tools’ cabinet plumbing jig is designed to eliminate the pain points associated with installing cabinets with...

ALARMS FloLogic The FloLogic alarm offers smart leak detection and an automatic shutoff system with industrial-grade, U.S.-made cast bronze valves in sizes up to...