When we were first implementing flat rate pricing in our plumbing company, I was complaining to another residential service plumber about the painful transition.
With my usual exuberant outrage, I fussed, “We have to make SO MANY edits, there is hardly any training, and my guys are so confused!”
As someone who had been down this road, he shrugged his shoulders and asked, “Did you expect this to be easy?”
Yes. Yes, I had expected the experts would have it all figured out. Wasn’t that why we paid for an expensive price book? Wasn’t this flat rate pricing nonsense their entire job?
While everyone
