Dependability matters. You’ve probably heard that a time or two. It is especially important in the plumbing industry where your customers depend on you and you depend on your crew and your supply houses to be there when you need them.
I learned a lot about dependability this past fall. I had a string of bad luck starting with two car accidents on the same day at almost the same time with different members of my family. It continued onto a wash machine that finally died on me and then a combi-boiler that failed.Things that were supposed to be dependable were
