Keefer Rader recalls an emergency call he received one winter night. The dreaded call from a customer without heat, who had just recently had a boiler install done by Rader.
But when Rader arrived an hour later, all systems were functional.
“We played this game three more times,” says Rader, owner of Outlaw Mechanical in Albuquerque, New Mexico. “I’d leave after checking on things. He’d call me back. I’d return to dig deeper while the boiler and all components were working fine. It was very frustrating.”
IDENTIFYING THE PROBLEM SOURCEFinally, Rader decided to deploy a diagnostic tool he had purchased only a month
