Georgia Plumber Modernizes Operations With Field Service Management System

At Keith McDonald Plumbing these days, there’s a new business partner that does job scheduling and dispatching, virtually eliminates paperwork, generates invoices and collects credit card payment from customers out in the field, stores customer data, compiles estimates and more. This do-it-all partner is Housecall Pro, a field service management system that has streamlined operations at the 20-year-old business based in Milledgeville, Georgia.“Honestly, it’s the biggest lifesaver ever,” says owner Lindsay Goodson, daughter of the late Keith McDonald, who founded the company in 2002.Before Housecall Pro, the company logged and scheduled jobs on spreadsheets, then posted them so that technicians could