Sometimes the machinery that is beneficial to your company’s bottom line is operating more behind the scenes rather than front and center.
When Kevin Couper bought Kyle Plumbing in Deerfield Beach, Florida, in 2023, he knew the company had what house flippers might call “good bones.” But Couper, who came in with a strong financial-services background, also knew the business would need significant modernization to maximize its potential. He systematically began to integrate digital technologies into the business, starting with ServiceTitan, a business management software that handles everything from dispatching, financial reporting and job scheduling to customer payments, payroll and job
