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When plumbing emergencies hit after hours, the business that answers live is usually the one that gets the job

Western Rooter & Plumbing CEO John Bottala says private equity is fueling aggressive upsells and inflated quotes in the industry, and he’s determined to fight back with honest service

Finding and mentoring the next generation of plumbers doesn’t always start in a shop — sometimes it starts by recognizing work ethic, attitude and potential

In your entrepreneurial journey, some of the best education comes through the missteps you make along the way

Both technical training and sales training often overlook key aspects to the customer interaction

A franchise might have the benefit of a corporate advertising spend, but there is much independent contractors can do to increase exposure at no cost

Scaling larger is a common goal of business owners, but it comes with headaches if you’re not willing to adapt your operational approach

Annual Blue Collar Report finds that parents and Gen Z are increasingly rethinking college in favor of skilled trades, driven by AI concerns, rising education costs, and the appeal of business ownership

When your most experienced technician retires, the knowledge they take with them can disrupt the whole business unless you plan now to mentor and train the next generation

Jeremy Sar built his business by learning which suppliers and brands deliver the speed and service a fast-growing plumbing business needs