Business/Marketing/Sales

Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business

Before you book a booth at your next trade show, have a clear understanding of what you’re really buying

Recognizing the effort of employees and celebrating achievements builds loyalty and pride that no paycheck alone can buy

The world’s largest wastewater event is a critical investment in education, technology and networking for every industry professional

If operations are humming along well for your company, acting on changes may feel risky, but that’s precisely when you should start thinking about them

The best mentors create employees who can think critically, solve problems, and take initiative without being overbearing

Building a plumbing powerhouse with “A” players doesn’t just come down to dollars

An important part of employee retention is creating incentives that keep workers motivated long-term

Third-generation family businesses prove that plumbing is more than a trade — it’s a tradition built on pride, perseverance and the power of family