General

Come 2015, installing new water heaters might be a two-person job. Plus, learn what is being called a “job killer” for plumbers.

Stay on the “nice” list with these tips for rewarding your hardworking employees.

Anticipate. Communicate. Repeat. Learn how to prevent all-out battles from customer conflict.

Recruit. Retain. Repeat. It’s not rocket science.

This Chicago company defends a no-tattoo policy. Let’s find out if a potential hire’s ink affects your hiring.

Whether it’s sipping cocktails on a beach or cheering on your favorite NFLers, recharging your batteries is good for you — and your business.

A fellow plumber shares his thoughts on plumbing woes and customer misconceptions. Can you relate?

We look at how these basic practices can help keep your plumbing business afloat. Hint: Don’t use subcontractors on service calls.

Technological blessing. Necessary evil. Now that cellphones do more than ever before, plans are changing to keep up.

Whether you operate in a tourist town or provide plumbing services in the snow-rich mountains, staying busy year-round isn’t a guarantee. Learn how to keep technicians busy.

Take a page out of this business coach’s handbook to check unruly workers who need an attitude adjustment.