All About the Customers

A truck-mounted waterjet unit helps A-1 Sewer and Drain deliver exemplary work – and attract business with sharp graphics

Jun 21, 2011 | by Ken Wysocky |

Waterjetting

A 1 Sewer — The truck has a 14-foot insulated Kold King box body from Supreme Corp., a cab-forward design, a retractable and articulating hose reel with 500 feet of 1/2-inch hose, a high-pressure jetter that generates 4,000 psi/18 gpm, and two 150-gallon water t

Better customer service was Mike Hemenway’s primary goal when he bought a 2010 Isuzu NRR jetting truck equipped with a 4018 waterjetter from US Jetting. The fact that the truck also boosted productivity, profitability and visibility for his company, A-1 Sewer and Drain, was icing on the cake.“This truck is all about my customers,” says Hemenway, president of the company that he established in 1994 in Norwalk in north central Ohio. “About 80 percent of our work is residential jet work, and our customers have come to expect that we jet the line because it cleans so thoroughly.“Customers accustomed to

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