In 2003, Robert Christman purchased the Roto-Rooter franchise in Bloomington, Ind. In the first two years he went from an IBM electric typewriter to computers and accounting software and tripled his staff from two to six employees. Christman says he had faith the business would take off, but then the economy sagged and he began to struggle.Fast-forward more than a decade. The franchise, which had grown to eight employees, recently celebrated its 10-year anniversary with its most successful year ever. Finally, there was a bright light at the end of the tunnel.The early yearsBefore purchasing the Bloomington franchise, Christman had
