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Establishing individual goals and objectives for your plumbing staff can be stressful, especially if this is a new concept for your company. Employees often resent being held accountable for their actions. Their perception is that these actions are punitive rather than intended as a mechanism to move the business forward.While the establishment of individual goals or objectives is a critical process, managers should recognize they may be dealing with employees with varying degrees of experience in goal setting and implementation.It is important for managers to understand that these gaps in experience can affect the ultimate success or failure of an
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