Allied Plumbing Improves Service with Software

Success depends on more than good equipment and up-to-date technology. It starts with the handling of the initial call and performance of the office staff, and continues with the action of the on-site technician in the introduction to the client, to his or her explaining costs and options, to having the needed parts and sticking to the job until it is complete.Ron Smiley, co-owner of Allied Plumbing & Pumps in Chelan, Washington, manages many of these aspects of the job with ServiceTitan software.Prior to utilizing ServiceTitan, Smiley says he was doing things kind of “old school.” ServiceTitan tracks work orders,